FAQs
Find quick answers to common questions about shopping, ordering, and services at Leon Venditio. From payment options to shipping, returns, and specialty services, our FAQs cover everything you need to enjoy a seamless shopping experience.
General Questions
Leon Venditio is your ultimate one-stop shop for high-quality shoemaking, bag-making, and clothing production equipment, tools, and materials.
Designed to serve the needs of both small artisans and large manufacturers, Leon Venditio offers a vast range of products, from sewing machines and industrial tools to specialty fabrics and accessories, all available at the click of a button. Our online store provides customers across Africa with the convenience of shopping from home or office, tapping into our extensive inventory and accessing premium supplies anytime.
In addition to retail, we specialize in connecting skilled makers and manufacturers with clients seeking custom or bulk orders. Whether you’re looking to set up a new workshop, expand production, or source materials for your brand, Leon Venditio makes it simple, reliable, and accessible. Join thousands of professionals and hobbyists who trust Leon Venditio for the tools, equipment, and connections to elevate their craft and grow their business.
We offer a diverse selection of products, including shoemaking Machinery, Appliances, Hand Tools, Bags, Shoes, Clothes, and Materials/Accessories. Our catalog is constantly updated with new items.
Yes, you can. To create an account, click on the Profile icon at the top right corner of the home page. Switch to “Sign Up” on the pop up that appears. Fill in your email address and click on the Register button. A link would be sent to your provided email address to complete your registration process. Once registered, you’ll be able to access your dashboard, view orders, and more.
Ordering and Payment
Simply browse through our products, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to complete your order. Preferably, you could click the message icon at the bottom right corner of your screen to place your order through Whatsapp, or talk directly with us .
We accept various payment methods, including credit/debit cards, bank transfers, and mobile money. All transactions are secure and encrypted.
Yes, we offer wholesale options with different pricing tiers for bulk orders. Contact our support team by clicking the message icon at the bottom right corner of your screen for specific enquiries about wholesale pricing and orders.
Yes, we regularly run promotions and discounts. Check our “Hottest Deals” or “Top Deals” section to browse through our latest offers.
Shipping and Delivery
Yes, Leon Venditio delivers to all 54 African countries, and beyond. Shipping fees and delivery times may vary based on location and order size.
Delivery times may vary depending on your location, shipping method and other factors. Kindly click the message icon at the bottom right corner of the screen to discuss with a representative about delivery times for clarity.
Returns and Exchanges
If you’re unsatisfied with your purchase, you can return it within 30 days of delivery, provided the items are unused, not altered or damaged in any way, and in their original packaging. However, we will not be responsible for whatever logistics or costs that may be incurred while returning the package. Visit our Returns & Refunds page for more details.
To start a return, contact our customer support team using the message icon at the bottom right corner of your screen, and we’ll guide you through the process.
Once your returned item is received and inspected, your refund will be processed within 5-14 business days. The refund will be credited to your original payment method.
Account and Support
If you forgot your password, click on “Forgot Password” on the login page and follow the instructions to reset it. You’ll receive an email with a link to set a new password.
Our customer support is available 24/7. You can click the message icon in the bottmo left corner of your screen or you can reach us via email, or phone, and we’ll be happy to assist with any inquiries. Visit our Contact page to have access to our phone numbers and email adress.
Training and Consultancy Services
Yes, we offer training in shoe-making, bag-making, fashion design, and more. Visit our Training & Consultancy page to learn about our courses and how to enroll.
Absolutely. We provide consultancy services to help startups in fashion and product design. Contact our team for more details on our consulting options